A warehouse aisle stacked with crates and wrapped packaging rolls

Results

Case studies

Case studies from our customer work: the problems, the solutions and the benefits.

Rows of yellow parts bins in a spare parts warehouse

Parts distributor

Increase quote conversion by finding parts faster

Problem: Salespeople searched drawings and parts books by hand, then waited on suppliers while competitors quoted in minutes.
Solution: One searchable library of the company’s parts books, with every result linked to its drawing.
Benefit: 1.6 million parts searchable in one place.

1.6M+
parts searchable in one place

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Pallets of machined metal parts on a machine shop floor

Parts distributor

Resolve complex enquiries with custom deep research

Problem: Customers describe what broke, not the part name, so ordinary search fails and salespeople dig through drawings, websites and suppliers.
Solution: An AI research agent that searches the library and the web and shows its sources for the salesperson to check.
Benefit: +6pp quote conversion.

+6pp
quote conversion

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A wholesaler’s warehouse team taking orders by phone among packed boxes

B2B wholesaler

Automate order and supplier admin

Problem: The sales desk spends its day chasing missing details, emailing suppliers, re-keying orders and answering delivery requests.
Solution: An AI assistant that drafts each message and order for a salesperson to approve.
Benefit: Routine orders can be processed at any hour.

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A coach with its lights on at dusk in front of mountains

Vehicle hire group

Improve responsiveness by drafting quotes automatically

Problem: The group’s operators prepare hundreds of quotes a day by hand, and most are never followed up.
Solution: Software that extracts the journey, prices it from the operator’s rules and drafts the reply for approval.
Benefit: More than half a million pounds a year, conservative case.

10 min
to prepare a simple quote by hand today: £>0.5M
a year, conservative case

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Rows of coaches parked in a depot seen from above

Regional fleet business

Allocate vehicles more efficiently across the fleet

Problem: Separate schedules per depot meant planners could not see a spare coach nearby, so jobs were rung around, handed back or subcontracted.
Solution: A group-wide view that recommends a vehicle, driver and depot for each job, with planners deciding.
Benefit: More than half a million pounds a year, conservative case.

£>0.5M
a year, conservative case

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A forklift moving a pallet between tall warehouse racks

Operators

Increase cash flow by reducing unbilled work.

Problem: Job, staffing and billing data sat in separate systems, so managers learned about over-budget work and unbilled fees only after the month closed.
Solution: A nightly-refreshed dashboard showing over-budget jobs, unbilled work and teams near capacity, traceable to source.
Benefit: First system live six weeks from kickoff.

6 weeks
from kickoff to first live system

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A car body on an assembly line between robot arms

Operators

Show what is holding up the job

Problem: Nobody had one view of who needed to act on a job, and customers found out about fee overruns when the bill arrived.
Solution: An internal tracker showing progress, fees, billing and outstanding requests grouped by owner, with stalled work flagged.
Benefit: In daily internal use. Stalled work and forecast overruns flagged before the bill.

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Stacked timber beams and workers at a saw in an open-sided sawmill shed

Project approvals

Increase efficiency by speeding deal history lookup

Problem: Approvals ran on email, signatures were added by hand and staff rebuilt the history from inboxes.
Solution: One workflow where documents and sign-offs travel together, signatories approve online and the outcome sets the status.
Benefit: Live nine weeks after kickoff. A deal’s history in under 10 seconds.

9 weeks
to build and go live: <10 sec
to find a deal’s history, from 10 to 30 minutes

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A CNC cutting machine with its control monitor on a workshop floor

Two sister companies

Cut licence costs without losing workflows

Problem: Two companies depended on ageing software with rising costs and a three-year lock-in on the upgrade.
Solution: A replacement on one platform, with records kept separate between the two companies.
Benefit: A material annual licence saving.

Material
annual licence saving

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A materials testing lab with a tensile tester and reference binders

Expert reference library

Turn hundreds of search results into one answer with citations

Problem: Keyword search returned long lists of results and people still had to find the passage that answered them.
Solution: An AI question-and-answer tool inside the existing search, with every answer linked to its source passages.
Benefit: Live after 10 build days.

10
build days from kickoff to live

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Trolleys of paper case files beside a scanner in a records warehouse

Specialist assessment team

Cut technical review time

Problem: Each bundle of thousands of pages took a specialist seven hours to review, and the team could not keep up with incoming work.
Solution: Software that finds the relevant pages and builds the chronology for the specialist to review.
Benefit: Review time from seven hours to two. 4x review capacity at the full build.

7 hrs → 2 hrs
per document review: 4x
review capacity at the full build

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